Refund policy

At Ruvii, every piece of jewellery is crafted with precision and quality control. Due to the nature of jewellery products, we follow a strict no return and no refund policy, while offering limited warranties as outlined below.

No Returns & No Refunds

All purchases made from Ruvii are final.

  • We do not accept returns or refunds under any circumstances.

  • This policy applies to all products, including discounted or promotional items.

Customers are encouraged to review product details carefully before placing an order.

Manufacturing Defect Warranty (1 Month)

All Ruvii jewellery products are covered by a 1-month limited warranty against manufacturing defects.

This warranty covers:

  • Manufacturing or craftsmanship defects present at the time of delivery.

This warranty does not cover:

  • Normal wear and tear

  • Accidental damage, breakage, or impact

  • Improper use or handling

  • Scratches, dents, due to regular use

  • Repairs or alterations done by third parties

If a valid manufacturing defect is confirmed within 1 month of purchase, the product will be replaced with the same or equivalent item, subject to availability.

Gold-Plated Jewellery Warranty (6 Months)

All gold-plated jewellery purchased from Ruvii is covered by a 6-month replating warranty.

Under this warranty:

  • If the gold plating wears off under normal usage within 6 months from the date of purchase,

  • Ruvii will replate the product and return it to the customer.

This warranty does not cover:

  • Physical deformation or breakage

  • Wear caused by misuse or harsh handling

Replating will be performed once within the 6-month warranty period.

Warranty Claim Process

To initiate a warranty claim, please contact us at ruviilgd@gmail.com with:

  • Order number or invoice copy

  • Clear photos or videos showing the issue

Our team will review the claim and provide further instructions.
All warranty claims are subject to inspection and approval by Ruvii.

Important Notes

  • Warranty benefits are applicable only to the original purchaser.

  • Replacement or replating is the sole remedy under this policy.

  • Ruvii reserves the right to reject claims that do not meet warranty conditions.

  • Warranty duration and eligibility are validated using the invoice issued at purchase.